Customer Service

5 replies [Last post]
Offline
Joined: 2009-08-08

I ordered 5 Farmer's almanacs on 11/30/09.
I received the almanacs..but was supposed to get the engagement calendars..and have never received them..when I call, they tell me to wait..they are coming..it is nearly March..these were for Christmas gifts..so much for customer service..

Vonnie Traylor
2014 Hard Copy Almanac

I ordered your 2013 Hardcover Almanac. but declined to receive the 2014 copy by mailing back the"notice of intent to ship" card on 6/4/13. (reply due bu 6/28/13). I received the hard copy anyway, and am being sent bill after bill, even though I returned an earlier bill stating the above. I have not opened the package - how do I get this back to you and remove my name from your automatic billing?

Vonnie Traylor
I ordered and paid for your

I ordered and paid for your 2013 hard copy of the Almanac, but when I received the "notice to ship" card for the 2014 copy, I declined by returning the attached cancellation portion on 6/4/13; well ahead of the closing date of 6/28/13. The hard copy was shipped anyway, and I am being billed over and over, in spite of the fact that I returned an earlier bill with the above explanation noted on it. How do I stop your billing and how do I return this copy you send in error? The package has not been opened. I am told that I am under no obligation to pay for anything I did not order or approve.

Janet Bass
subscription

I never requested the Farmer Almanac and when it arrived I immediately returned it unopened. Now I am being billed for a book I do not have. I phoned customer service and was told that it would be taken care of and do not worry. The next bill came. I returned the bill will a note explaining the situation. The next bill came and now I am emailing. I can not pay for a book I do not own.
Please remove my name from your bill list.
Janet Bass

Sherrie Holtkamp
Farmer Almanac

When the 2014 issue arrived I immediately returned it unopened. Now I am being billed for a book I do not have. I phoned customer service and was told that it would be taken care of and do not worry. The next bill came. I returned the bill will a note explaining the situation. The next bill came and now I am emailing. I can not pay for a book I do not own.
Please remove my name from your bill list.
Sherrie Holtkamp

Karl Rogier
The 2014 collector's edition of old farmers almanac

We are getting a bill for the above that we did not order or receive.

Karl Rogier

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