Sorry about the problems you are having while trying to receive your issue on the ipad. I hope I can offer some assistance here. I'm assuming you've done most of these steps but if you could please check these few items I would appreciate it.
One other item that others have experienced is related to incorrect account info. In this example the person purchased the Almanac Monthly using their spouses login (because they had already been signed on before the purchase) and then tried to use their own account within the app. Once we figured this out and they used their spouces account info it worked fine.
I hope this helps, if not please send an email to tech support and put my name in the body of the email.
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