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this may sound crazy..butthis may sound crazy..but it's really simple. tell her to try for one wk..and see if it works. here goes, run warm water in sink....or just let run. don't use a wash cloth...only use your fingertips to scrub your face with just plane water...no chemicals....WATER ONLY! you can feel your dirt in your pours with your fingertips, they are like a brillo pad built in...Let me know...really. to many things out there that just feed your pours..just use water and fingertips...tks..it works for me